Enterprise ITSM Data & Analytics Platform
A data fabric unifying Workday, Salesforce and Splunk with native CMDB data to power domain analytics apps and conversational AI.
The Challenge
A leading ITSM enterprise platform needed to unify external enterprise data (like Workday, Salesforce, and Splunk) with their native CMDB and workflow data. They lacked a native data engineering layer to provide domain-specific analytics without moving data into external silos.
Our Solution
We co-engineered a robust Data Fabric and data engineering layer with predefined ETL pipelines. This unified data model feeds into purpose-built domain analytics apps, powering drag-and-drop dashboards, ML models, and conversational AI directly on the platform.
- Data Fabric and data engineering layer with predefined ETL pipelines
- Unifies Workday, Salesforce and Splunk with native CMDB and workflow data
- Purpose-built domain analytics apps on one unified data model
- Drag-and-drop dashboards, ML models and conversational AI in-platform
- Plain-language questions that trigger automated workflows
Outcome & Impact
Business users can now ask plain-language questions and instantly trigger automated workflows from insights. Each new domain app automatically inherits a unified data model, BI capabilities, and conversational querying for free.
Facing something similar?
Tell us where your data is fragmented and we will show you what a platform like this would look like for your organisation.