Automotive After-Sales Analytics Platform
Dealer scorecards, warranty analytics and parts demand forecasting for an OEM network, cutting manual reporting effort by 70%.
The Challenge
A leading automotive OEM had limited visibility into dealer network performance, warranty claim trends, and parts demand. Reporting was fragmented across multiple systems and relied on manual Excel consolidation, making it difficult to identify underperforming dealers or forecast parts demand.
Our Solution
We designed a dealer analytics platform integrating data from multiple DMS, warranty, and parts systems. Deliverables included dealer performance scorecards, warranty claims analytics, a parts demand forecasting model, and an after-sales revenue KPI dashboard.
- Integrates multiple DMS, warranty and parts systems
- Dealer performance scorecards across the network
- Warranty claims analytics with spike detection
- Parts demand forecasting model
- After-sales revenue KPI dashboard
- 70% reduction in manual reporting effort
Outcome & Impact
Measurable improvements across the dealer network: proactive identification of warranty claim spikes, improved parts availability, and a 70% reduction in manual reporting effort. The platform is now the primary operational intelligence tool for OEM leadership.
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